| 1. | Is it difficult to add the seal to my site? |
| A. | Not at all! Once your membership is approved you will be sent an email with a small snippet of code and instructions on how to add it. It's a small bit of HTML that should be very easy to add. |
| 2. | How long does it take to become a member? |
| A. | Once you signup it usually takes between 12 and 24 hours to receive your welcome email that includes instructions for adding the seal to your site. |
| 3. | Will the seal work on my secure (HTTPS) pages? |
| A. | Absolutely. The link in the HTML code is fully secured by our SSL Certificate so if does not cause the annoying security warnings for your users. |
| 4. | Do you offer your seal to international merchants? |
| A. | Yes! All merchants are free to join as long as they are dedicated to delivering excellent customer service. |
| 5. | Can I offer your seal on my gambling site? |
| A. | No, we do not offer our seal to any gambling or betting sites. We reserve the right to restrict membership from any site we deem unfit. |
| 6. | Do you offer programs for providers of customer service tools online? |
| A. | Sure! If you're interested in promoting your service please contact us. |
